1. Customer chooses an accommodation from our offer     and signs a non-binding reservation application form attached to “trip     reservation agreement”

1. KING TOURS travel agency validate an availability     of a chosen trip in the reservation central office. In case it’s     available, agency will secure a booking. Reservation time is set by each     travel office individually. During summer season, reservations are secured     for 1 hour. Until this time “Trip Reservation Agreement” signed by     customer needs to be delivered to reservation office otherwise the booking     will expire. KING TOURS agency will deliver this agreement to reservation     office only and only if customer has cleared the necessary payment. In     case the specific booking is not available anymore due to availability,     KING TOURS will immediately inform a customer about non-availability.
2. In case the specific offer is available and then     fully booked for a customer then KING TOURS agency will follow the “trip     reservation agreement” validation. Previously provided information by the     customer about all passengers will be used for the purpose of validation.     Trip Reservation Agreement will be then sent to customer by email for     approval and signing. There is also a possibility to approve and sign the     agreement in person directly in the office.
3. When Agreement is approved and signed by     customer, it needs to be sent back to KING TOURS by email or delivered in     person. Customer also needs to pay all outstanding bill to cover all costs     for the booking.

• In cash in the office at KING TOURS Hlavná 10, 943     01, Štúrovo.
• Direct deposit in cash to bank account
• Or direct bank account transfer to KING TOURS.

1. As soon as KING TOURS agency receives the payment     for booked trip, it will send the signed agreement to Travel Office which     is an organizer of the trip. Travel Office will confirm that the payment     was received and will secure the booking for a customer. From this moment     the reservation will become obligatory and valid. Customer should follow     general terms and conditions rules for that specific travel office.
2. Approximately 1 week before departure, KING TOURS     travel agency will obtain a guideline for a customer which should include     information about a trip, lodging voucher, air ticket, travel insurance     (if applies). KING TOURS travel agency will check and review all     documentation and hand it over/deliver to customer in person, by post or     email.
3. In some cases where accommodation capacities     which may seem to be booked already, is possible to try to book via     offshore associates. In these “book on demand” cases, travel office     requires to fill in, sign and pay for the reservation in advance. In case     the offshore associate is not able to secure a booking, customer is     entitled for a refund of the payment he/she has made in advance without     any additional charge.